FAQs

What currency are the prices do I see in the site?
All prices are in GBP.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 business days to processing or dispatch your order to ship out, average shipping times are for UK 1-3 days, ship to Europe takes 5-7 after dispatch. Rest of the world takes 7-10 days.
If you have any question or inquiries please email us at contact@crowncodejewellery.com.

I am not in love with my order, can it be returned? What if there is an issue?
We give 100 percent money back if item broken etc. but no exchange!

Can I cancel my order?
Once you place an order u have 1 hour to cancel your order because most of the time we ship straight after orders!!!.

I have entered an incorrect address what do I do now?
You are responsible for the address u use due to our fastest shipping time we cant guarantee to change the address if the item shipped, however give us an email straightaway we may resolve it.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to contact@crowncodejewellery.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.